ThermoSpas
155 East Street
Wallingford, CT 06492
USA
Original Business Start Date: January 1982
Type of Entity: Sole Proprietorship
Principal : Mr. Andy Tournas, President
Customer Contact: Ms. Lori Barnes, Customer Relations Manager
Phone Number: (800) 876-0158 or 203-265-6133
Fax Number: 203-303-6352
BBB Membership: This company is a member
Type-of-Business Classification: Spas & Hot Tubs- Manufacturers
Website Address: www.thermospas.com
Any complaints processed by the Better Business Bureau in its three year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.
On January 24, 2006, BBB staff met with ThermoSpas representatives to discuss the firm's delays with resolving some complaints brought to its attention by the Bureau. BBB staff was ensured that measures are being taken by the firm to resolve issues in a more timely manner.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The Bureau processed a total of 157 complaints about this company in the last 36 months, our standard reporting period. Of the total 157 complaints in the last 36 months, 42 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Resolved: 1; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|
Sales Practice Issues: 15
Outcome of all complaints-
Resolved: 11; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 4; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Delivery Issues: 13
Outcome of all complaints -
Resolved: 12; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[Company resolved the complaint issues, but not within the Bureau's timeframe.]| Administratively Closed: 1; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Repair Issues: 22
Outcome of all complaints -
Resolved: 18; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[Company resolved the complaint issues, but not within the Bureau's timeframe.]| Administratively Closed: 4; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Service Issues: 27
Outcome of all complaints -
Resolved: 22; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 5; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Customer Service Issues: 1
Outcome of the complaint -
Resolved: 1; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]|
Guarantees or Warranty Issues: 7
Outcome of all complaints -
Resolved: 5; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 2; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Product Issues: 55
Outcome of all complaints -
Resolved: 50; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.]| |[Company resolved the complaint issues, but not within the Bureau's timeframe.]| Administratively Closed: 5; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Refund or Exchange Issues: 9
Outcome of all complaints -
Resolved: 9; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[Company resolved the complaint issues, but not within the Bureau's timeframe.]|
Contract Issues: 4
Outcome of all complaints -
Resolved: 4; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|
Billing or Collection Issues: 3
Outcome of all complaints -
Resolved: 3; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|
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